Privacy Policy

Last updated: January 2026

1. Introduction

JoinQ respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, and protect your information in line with:

UK GDPR
EU GDPR
Apple App Store and Google Play requirements

2. Information We Collect

a) Information You Provide

Name (optional)
Email address
Phone number (optional)
Account credentials
Business details (for business users)

b) Automatically Collected Data

Device type and operating system
App usage data
Anonymous analytics
IP address (for security and fraud prevention)

c) Payment Information

Payments are handled by third-party payment processors. JoinQ does not store full card details.

3. How We Use Your Data

We use your data to:

Provide and operate JoinQ
Manage queues and notifications
Improve app performance and features
Communicate important updates
Prevent fraud and misuse

We do not sell your personal data.

4. Legal Basis for Processing

We process personal data based on:

Contractual necessity (providing the service)
Legitimate interests (security, improvements)
Consent (where required)
Legal obligations

5. Sharing Your Information

We may share data with:

Service providers (hosting, analytics, payments)
App store platforms (Apple, Google) as required
Authorities where legally required

We never share data for advertising without consent.

6. Data Retention

We retain personal data only as long as necessary:

Active accounts: while the account exists
Inactive accounts: securely deleted after a reasonable period
Legal or regulatory data: as required by law

7. Your Rights

You have the right to:

Access your data
Correct inaccurate data
Request deletion
Object to processing
Withdraw consent
Request data portability

Requests can be made via support@joinq.app

8. Push Notifications

JoinQ may send notifications related to:

Queue updates
Account activity

You can disable notifications at any time via device settings.

9. Cookies & Tracking

JoinQ uses minimal tracking strictly for:

App functionality
Performance analytics

No third-party advertising tracking is used without consent.

10. Data Security

We use industry-standard security measures to protect your data. However, no system is 100% secure and we cannot guarantee absolute security.

11. Children's Privacy

JoinQ is not intended for children under 16. We do not knowingly collect data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via the app.

13. Contact

If you have questions or concerns about privacy, contact: support@joinq.app